Management of Hospitality Services in Hotels

Management of Hospitality Services in Hotels is a comprehensive textbook designed for students and aspiring professionals in the hospitality sector. This volume provides a clear and structured introduction to the core functions, departments, and strategies that define successful hotel management today.

Covering everything from the fundamentals of hospitality and customer service to advanced topics like human resource practices, financial management, marketing, and operations, the book reflects the real-world complexity of running modern hotel services. It balances operational know-how—such as front office procedures, housekeeping standards, and food and beverage service—with broader management perspectives, including organizational structure, brand positioning, and guest satisfaction strategies.

Special attention is given to the evolving demands of the hospitality industry, including digital transformation, sustainability, and changing consumer expectations. With detailed chapters, industry-relevant case studies, and practical exercises, readers will not only gain theoretical knowledge but also develop the skills to address real-world challenges in hotel operations.

Whether used in the classroom or for self-study, this textbook prepares future hospitality professionals to thrive in a competitive and dynamic global environment. It encourages a customer-centric mindset while emphasizing efficiency, innovation, and service excellence—cornerstones of a successful hospitality career.