Analyzing and Managing Business Processes

Analyzing and Managing Business Processes is a practical and comprehensive guide for understanding how businesses function behind the scenes—and how they can operate more efficiently and effectively. From identifying inefficiencies to driving innovation, this book explores the full lifecycle of business process management (BPM) and business process analysis (BPA), equipping readers with the tools needed to improve organizational performance.

Divided into two key parts, the first half introduces Business Process Management, covering process discovery, modeling, automation, and the technologies that support smarter, streamlined operations. The second part delves into Business Process Analysis, guiding readers through qualitative and quantitative evaluation methods, process redesign, monitoring, and transformation strategies.

Rich with case studies, practical examples, and visual tools, this book supports students, managers, and professionals alike in building a strong foundation in process thinking. Each chapter includes summaries and discussion questions to reinforce learning and spark strategic thinking.

Whether you’re studying operations, managing change, or leading a digital transformation, Analyzing and Managing Business Processes offers a clear roadmap to understanding and improving how work gets done—across industries and at every level of the organization.